Help & Answers

Frequently Asked Questions

Ordering & Delivery

Where do you deliver?

Across Dubai and the wider UAE, including Abu Dhabi and Sharjah. Standard Dubai delivery is 20 AED and free on orders over 200 AED. Deliveries outside Dubai may take one extra day.

How fast is delivery?

Every order is delivered within 2 working days anywhere in Dubai. We confirm each order on WhatsApp before it ships.

How do I pay?

Cash or bank transfer on delivery. Secure card payment links are coming soon — you'll receive a digital receipt automatically with every payment.

Is there a minimum order?

No. Order one 50g pouch or ten — no bulk commitment, ever. Cafés and pastry kitchens using higher volumes get custom rates: just message us on WhatsApp.

Quality & Freshness

What does "Grade A" actually mean?

Grade A (gourmet) pods are moist, oily and flexible with high moisture content — ideal for kitchens. They bend without snapping, leave a slight oil sheen on your fingers, and are heavy with black seed "caviar." We sell only Grade A.

How is Ugandan vanilla different from Madagascar?

Both grow on the same equatorial belt and share the same species, Vanilla planifolia. Ugandan beans are naturally high in vanillin with a bold, chocolatey profile — and because we import direct from farmer cooperatives without the famous-name markup, you get the same class of bean at an honest price.

How do I know your beans are fresh?

Every batch carries a lot code and harvest date — printed on the tag of every pouch. Try our bend test on arrival: a fresh pod wraps around your finger without cracking. If yours ever snaps, we'll replace it (see below).

How should I store vanilla beans?

Keep pods in their resealed pouch or an airtight container, away from light and heat — a cupboard is perfect. Never refrigerate: condensation encourages mould. Stored well, Grade A pods stay supple for months. If pods ever feel dry, wrap them in a lightly damp cloth overnight to revive.

Samples & Guarantees

Do you really give free samples?

Yes — professional kitchens (cafés, bakeries, gelato shops, restaurants, home-baking businesses) can request a free 10g sample (3–4 pods) to test in their own recipes before spending anything. Request yours here.

What if I'm not happy with my order?

If your pods arrive damaged, dried out, or below the Grade A standard we promise, message us on WhatsApp within 48 hours with a photo and we'll replace the pouch free of charge. Simple as that.

How does the referral program work?

Refer a friend or another kitchen: they get 10% off their first order, you earn 15 AED per delivered referral — as store credit or cash, no cap. Details on our Community & Rewards page.

Still have a question? Message us any time on WhatsApp: +971 52 903 3466 — you'll talk directly with the founder. 🌱